Frequently Asked Questions
What counts as a "location"?
A location is a physical site where you provide services to clients. For example, if you operate a food pantry with distribution at 3 different addresses, that's 3 locations. If you have 1 main location with multiple programs (food, clothing, financial assistance), that's 1 location.
Is there really no limit on users?
Correct. Add as many admins, staff, and volunteers as you need at no additional cost. Our pricing is designed to encourage adoption, not penalize you for involving your team.
Who owns my data?
You do. Your client data belongs to you, always. You can export it anytime as CSV or Excel files, and if you ever stop using Boswell, you take all your data with you. We never sell or share your data with third parties.
How hard is it to switch from spreadsheets?
Most organizations are up and running in under an hour. You don't need to migrate old data to start using Boswell. Just begin registering clients from day one. If you do want to import existing client records, we can help you format a CSV upload.
Do I need to train my team?
Boswell is designed to be intuitive enough that volunteers can start using it immediately. Most people learn the basics (register a client, record an intake) in 5-10 minutes. We provide video tutorials and email support if anyone gets stuck.
What happens after the free trial?
After 30 days, you can add billing to continue using Boswell at $30/month per location. If you don't add billing, your account becomes read-only (you can view your data but can't add new clients or intakes).
Do you offer discounts for large organizations?
Yes. If you operate 10+ locations, contact us for volume pricing and dedicated account management.